Technical Support Agent - Hebrew Speaking Chat/Email- At least 1 year experience required
Country/ Work location: Athens, Greece
Business Unit: Dell
* WORK IN EUROPEAN COUNTRY
* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES
This is an equal employment opportunity. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer.
1. Scope
* To ensure client satisfaction by offering specialized advice
* To actively listen and pay attention to client issues
* To resolve client queries and problems according to the client values
2. Required Skills/Experience
Educational level: High School diploma or equivalent
Specializations:
Technical accreditation and specializations: with experience at least 6 months in similar position (technical support & customer service)
Languages and language level: native Hebrew; Fluent in English
3. Other Requirements
Technical Skills:
* Advanced Knowledge of PC (Hardware, Software, Internet)
* Advanced knowledge on Ms Office
* Typing Speed : 17 words/minute
* Use of production tools
* Use of Internet
* Client’s Logging System
Soft Skills:
* Language skills -Fluency in English
* Active Listening
* Handling Difficult Calls
* Inbound Phone Statistics
* Systems & Technology Use
* Technical Support
* Good Problem Solving Skills
* Strong troubleshooting skills
* Knowledge of tools used for troubleshooting
Commitment
* Have a commitment to company’s values and regulations
* Attendance and punctuality
* Commitment to Quality
* Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence.
* Through telephone contact, be the name and face representing
* Advise customers and respond to customer inquiries.
* Use communication and analytical skills to provide mutually beneficial problem resolution.
4. Responsibilities
* To respond and record consumer inquiries/questions raised through free phone lines for customers.
* To maintain accurate data input of consumer inquiries, questions and feedback on the customer services database.
* To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
* To provide a high level of customer service to clients at all times.
* To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged
appropriately.
* To work effectively as part of a team, developing effective and supportive relationships with colleagues.
* To troubleshoot through the use of open questions, support documents and system training.
* To have a sound knowledge of all products and services, understanding their use and functionality.
* To be able to offer recommendations to common problems or frequently asked questions.
5. Contract
Fixed term contract
Working hours is 8 hours per day/5 days per week (24/7)
Working hours based on client’s needs mainly Monday – Sunday: 08:00 – 24:00
Gross Salary:
Salary : 1100 €
Monthly performance bonus 0-200€
Monthly accommodation bonus of 150 euro plus 100 in vouchers upon completion of the training plus 300 also in vouchers after 3 months of cooperation plus 400 euro also in vouchers after 7 months of cooperation
Other Benefits:
Travel Expenses: Paid by the employer;
Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.
How to Apply:
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com
Please like and follow us in our FB page: https://www.facebook.com/High.Offer.Jobs/
Please like and follow us in our FB page: https://www.facebook.com/High.Offer.Jobs/
