I.T. Service Assets Management Stock Support, Bilingual French Speaking
Work Location: Luxembourg
Business unit: European Investment Bank (EIB)
· There’s no age limit
· 3 to 6 years experience
· Residence from France and Belgium to work in Luxembourg are priority
· Other EU applicants who are willing to relocate are also welcome
The Service Desk Agent provides support for basic incident resolution and service request fulfillment.
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests.
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware.
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro.
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility.
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
Agents may be requested to provide after business hours and on-call support as needed.
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly.
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact.
The Service Desk Agent will be assigned to work in different profiles depending on the service needs.
Role:
The duty of the Service Asset Management Stock Agent is to provide the EIB users with standard configuration IT devices. The agent will intervene in all stages of the life cycle of IT equipment: Reception, Installation, Deployment, Storage, Moving, Recycling, Inventory. The agent will help keep the CMDB up-to-date. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.
Job responsibilities:
· Support for IMACD operations for end user equipment (PCs, peripherals and VoIP phones in accordance with user requests and management validation);
· Keep the CMDB up-to-date;
· Prepare IT equipment for newcomers;
· Manage IT Stocks (In/Out), (Physical + CMDB update);
· Manage quarantine;
· Manage hard drive sanitization;
· Manage testing machines;
· Installation of standard images on machines;
· Preparation, storage and delivery for donations;
· Storage, selective waste sorting, recycling;
· Identify and escalate major incidents to management;
· Stay current with system information, changes and updates;
· Resolve hardware incidents, replacing or upgrading equipment as necessary ;
· Replace HW;
· Test and maintain equipment.
Technical and Specific Skills / Experience
· Knowledge of market standard products (Windows, PC’s, portable devices).
Salary: €36K per year depending on the experience
Relocation Package: 1000-1500€
How to Apply:
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com
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