Technical Support Agent - Italian Speaking - At least 1 year experience required
Country/ Work location: Athens, Greece
Business Unit: APPLE, iTunes
* WORK IN EUROPEAN COUNTRY
* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES
This is an equal employment opportunity. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer.
1. Scope
To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems.
2. Required Skills/Experience
Educational level: High School diploma or equivalent
Specializations:
Technical accreditation and specializations: with experience at least 1 year in similar position (technical support & customer service)
Languages and language level: native Italian; Very good in English
3. Other Requirements
Prerequisites
* Graduates of High School (preferable: College, University)
* Native or fluent ITALIAN speakers
* Fluent English (Proficiency level)
* Good Knowledge of PC (hardware, software, internet)
* Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger
* Excellent communication skills
* Strong team spirit
* Passionate about customer services
4. Responsibilities
* Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her inquiry.
* Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
* Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
* Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
* Tracks and follows cases to ensure that they closed in an efficient and timely manner.
* Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.
* Follows Contact Center procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines.
* Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
* Be positive and proactive and have a desire for positive improvement in quality.
* Takes on board feedback and adapt skills accordingly.
* Other duties as assigned.
5. Contract
Fixed term contract: 12 months
Working hours is 8 hours per day/5 days per week 24/7
Working hours based on client’s needs , mainly Monday – Sunday: 08:00 - 24:00
Gross Salary:
Salary : 1045€ monthly gross
Monthly performance bonus: 0-200€
Other Benefits:
Travel Expenses: Paid by the employer;
Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.
How to Apply:
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com
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