Windows Engineer, Bilingual French Speaking

Windows Engineer, Bilingual French Speaking

Work Location: Luxembourg

Business unit: European Investment Bank (EIB)

· There’s no age limit
· 1 to 6 years experience 
· Residence from France and  Belgium to work in Luxembourg are priority
· Other EU applicants who are willing to relocate are also welcome

The Service Desk Agent provides support for basic incident resolution and service request fulfillment.

Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests.

Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware.

Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro.

Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility.

Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

Agents may be requested to provide after business hours and on-call support as needed.

Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly.

Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact.

The Service Desk Agent will be assigned to work in different profiles depending on the service needs.

Role:

Windows Engineers are part of the second/third level support for the EIB end user services infrastructure. Engineers must demonstrate technical competence, maintain and manage critical infrastructure/systems and ensure the highest level of availability, performance and security.
The team of engineers shall collectively possess the technical skills (e.g. FIM, MIM, SCCM, AD, ADFS, File and print server Management, Exchange Server Management, etc.) to be able to cover the entire scope of technologies described in Microsoft Server Applications Engineering Services (onsite continuous).

This role will also be called upon to assist application developers and all operational teams. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown be-low.

Windows Engineers will have the responsibilities listed below, as well as take charge of the services described in End User Engineering Services (onsite continuous) and  Microsoft Server Applications Engineering Services (onsite continuous).

Job responsibilities:

· Focus on continuous improvement, automation and keeping systems running with optimal effectiveness and efficiency;
· Manage the resolution of IT incidents and fulfillment of service requests as applicable;
· Provide assistance for other processes such as release management, change management support etc.;
· Play a key role in troubleshooting incidents (including indicators or precursors) in a timely manner, and coordinate changes between internal infrastructure teams and development teams;
· Document processes and procedures and keep relevant infrastructure documentation up-to-date;
· Provide assistance in guiding users in formulating requirements, provide advice on alternative courses of action and conduct feasibility studies;
· Provide technical leadership for the integration of requirements, design, and technology;
· Conduct evaluations, testing and integration of new operating systems, drivers and patches;

Technical  and Specific Skills / Experience

· Experience in installing configuring, maintaining and troubleshooting Windows based environments;
· Experience with virtualization (VMware, Hyper-V, etc.);
· Problem solving skills;
· Flexible and stress resilient;
· Attention to detail;
· Ability to work in a co-operative way;
· Knowledge of ITIL processes, ticketing systems and CMDB;
· Experience with multiple scripting languages (as a minimum good level of Microsoft Windows PowerShell is required);
· Ability to operate effectively in a high-pressure situation;
· Experience with the technologies in the scope;
· Experience developing and maintaining documentation;
· Spoken and written interpersonal, communication and presentation skills;
· One or more vendor domain certifications: e.g. MCSE.

Salary: Negotiable

Relocation Package: 1000-1500€

How to Apply: 

Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com

Please like and follow us

LinkedIn: https://www.linkedin.com/company/high-offer-jobs

FB page: https://www.facebook.com/High.Offer.Jobs/

Twitter: https://twitter.com/highofferjobs